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FEMA’s National Preparedness Month Spotlights the Importance of Understanding and Managing Risk

8/20/2021 (Permalink)

SERVPRO of Shrewsbury/Westborough disaster mitigation specialist urges area residents to create a disaster management and recovery plan before the unexpected happens

Shrewsbury, MA (Grassroots Newswire) August 18, 2021— September is National Preparedness Month, part of the ongoing “Ready”1 initiative of the Federal Emergency Management Agency (FEMA). According to FEMA’s “Are You Ready”2 guide, the first step in effective disaster preparedness is to understand your specific risks—first by identifying the hazards that could possibly affect you and then by evaluating your actual vulnerability to those sources of danger.

“Once you understand your risks, you can effectively plan to mitigate them by decreasing your vulnerability and then manage their consequences quickly and effectively if the worst does happen,” says disaster mitigation specialist Donny McKendall of SERVPRO® of Shrewsbury/Westborough. “Of course, individual home or business owners’ risks vary depending on their location, but regardless of where you live or work, FEMA’s guide has some basic steps that everyone can take to prepare for the unexpected.”

  1. Create a family communication and shelter
  2. Sign up for emergency alerts, including FEMA alerts3.
  3. Build your savings if possible and keep a small emergency fund of cash on-hand at
  4. Create an Emergency Financial First Aid Kit4: Gather and safeguard critical documents like deeds, medical information, insurance policies, and a list of your household belongings.
  5. Create an emergency kit5 with basic tools and enough food and water to last 72 hours and keep the contents fresh and up to date.

In addition to the planning tools and checklists provided by FEMA, businesses like SERVPRO that specialize in disaster mitigation and restoration offer free tools that make disaster recovery easier. The free SERVPRO READY app6 allows home and business owners to store essential contact and property information electronically where it can be accessed in seconds with a mobile device. Local business owners who designate SERVPRO of Worcester as their disaster mitigation and restoration provider benefit from a no-cost assessment of their facility along with help completing a comprehensive Emergency READY Profile® (ERP) to be stored in the READY app.

“The uncomfortable truth is that no amount of preparedness will prevent disasters from striking, but preparedness can help disaster victims survive and then recover,” says McKendall. “When disaster strikes, sometimes it’s difficult to even know where to start picking up the pieces. Having critical documents and details at your fingertips helps, but so does having access to professionals who know

how to help you return to normal, "Like it never even happened." The disaster remediation specialists at SERVPRO of Shrewsbury/Westborough know what to do when you don’t know which way to turn. We’re here  to help when you need us.”

For more information on SERVPRO® and the SERVPRO Emergency READY Program, please visit

1 2021 Preparedness Calendar |







For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, and biohazard and pathogen remediation. SERVPRO’s professional services network of more than 1,900 individually owned and operated franchises spans the United States and Canada, responding to property damage emergencies large and small – from million-square-foot commercial facilities to individual homes. When disaster strikes, homeowners, business owners, and major insurance companies alike rely on SERVPRO to make it "Like it never even happened."

When Water Damage Strikes Your Westborough Property, Restoration Through Mitigation Is Less Expensive Than Replacing!

8/20/2021 (Permalink)

SERVPRO Water Damage Icon When water damage takes control of your life, we help you take it back. Call us today (508) 393-7898

When water damage affects your Westborough property, you want it restored as soon as possible. Mitigation requires quick action. The faster SERVPRO® of Shrewsbury/Westborough Professionals arrives on-site to perform water cleanup, the better the results – including lower claim costs.

Lower Recovery Costs – The SERVPRO® System Helps Save Money

  • Emergency Mitigation Services help minimize additional property damages.
  • SERVPRO® of Shrewsbury/Westborough Professionals use specialized test equipment to determine hidden water.
  • Restoration versus replacement of contents saves heirlooms and money too.
  • By using advanced drying techniques, SERVPRO® of Worcester Professionals monitor and ensure your property is properly dried.

Components of Proper Water Damage Restoration

Even small water damages have the potential to cause serious structural and indoor air quality issues over time. The key components of a proper water damage restoration are Fast Action and Thorough Drying. It’s important to handle every water problem as a real threat to your property.

When water damage takes control of your life, we help you take it back. Call us today (508) 393-7898

When Disaster Strikes Your Northborough, MA Restaurant We’ll get you back to Service Fast!  

8/6/2021 (Permalink)

Northborough, MA. The restaurant business and food service industry are numbers-driven. When fire or water damage strikes every minute your facility is closed is money lost.

AT SERVPRO of Northborough our number one priority is getting your business and dining room back in operation as quickly as possible. When disaster strikes your restaurant or manufacturing center, you need the expertise of a team who is trained in food service cleanup. At SERVPRO our specialists are trained in health codes, regulations and the use of food-safe products. We understand the importance of getting your dining room, kitchen or production operational with minimal or no interruption at all. We’ll work to ensure all surfaces are restored and sanitized to health and food safety specifications, and you are able to get back to business quicker.

Our experience in the food service industry has given us the ability to provide a variety of detailed services for the following types of facilities:

  • Food Manufacturing Facilities
  • Food Distribution Centers
  • Fast Food Restaurants
  • Fine Dining Restaurants
  • Senior Living Facility Kitchens
  • School Cafeterias

Call SERVPRO of Northborough 508-393-7898 to get you back in service faster.

When Damage Threatens The Hospitality Industry In Westborough, MA There’s One Number To Call.

8/5/2021 (Permalink)

SERVPRO of Shrewsbury/Westborough Commercial Building Restoration Services

24 hours a day and seven days a week, SERVPRO of Shrewsbury / Westborough responds quickly to your Westborough business’s fire, water, and mold damage emergencies. Learn more about our commercial restoration services:

SERVPRO of Shrewsbury/Westborough Commercial Building Cleaning Services

When the dirt, odor, and moisture challenges go beyond the scope of your regular janitorial staff, you can trust the professionals of SERVPRO of Shrewsbury / Westborough. We’ll get the job done right and get it done quickly. Our highly trained technicians use top-of-the-line equipment to make your business shine again. Learn more about our commercial cleaning services:

At SERVPRO of Shrewsbury/Westborough we understand that keeping your guests satisfied is your top priority, and you can rest assured that you are ours.  When water or fire damage strikes Call 508-393-7898, we’ll make it "Like it never even happened."®

How Can I Prevent BBQ Fires & Burn Injuries? Ask a SERVPRO Pro

7/13/2021 (Permalink)

Ask a SERVPRO PRO words on a black & green background Have Questions about Fire, Smoke, or Soot Damage? Call Us Today – (508) 393-7898

In our July installment of “Ask a SERVPRO Pro” we speak with, Donny McKendall, President and Owner of SERVPRO of Worcester &  SERVPRO of Shrewsbury/Westborough. Donny offered safety tips to help outdoor chefs prevent fires & burn injuries.

Summer is almost here! That means people are spending more time outdoors entertaining and cooking. Local fire and disaster remediation specialist Donny McKendall of SERVPRO® of Worcester, SERVPRO Of Shrewsbury/Westborough knows that the number of grill fires will increase, peaking in July. “Charcoal and gas grills, barbeques and the like are involved in an average of more than 5,000 structure fires each year and almost 5,000 additional outdoor fires,” said McKendall. Beyond that, McKendall adds, grilling accidents result in 19,700 trips to the hospital annually. Thermal burns account for 9,500 of those visits, and children under the age of five account for an average of 2,000, or 39 percent, of those burns.1 McKendall knows that families can take steps to protect their home from damage and their family from injuries and still enjoy home-grilled, summer meals.

Before you grill: 1

  • READY: Clean grill racks and grease trays. For gas grills, check the gas tank hose for leaks at the beginning of the season.
  • SET: Choose a safe, firm, level spot for the grill away from coolers, running children and pets, and mingling guests. Grill outside, never in a garage or under the awning on a deck, the eaves of your home, or low-hanging branches.
  • GO: Prepare the grill for cooking carefully. For charcoal grills, use a charcoal chimney with newspaper, a charcoal starter fluid, or an electric charcoal starter plugged into an outdoor-rated extension cord. For gas grills, open the lid before turning the grill on. If you smell gas after the grill is lit, do not try to move the grill. Get away from the grill and call the fire department.

While you grill: 2

  • SAFE ZONE: Keep children and pets at least three feet away from the hot grill, both while you are cooking and after you serve the food. Grill surfaces can remain hot for an hour or more.
  • SAFE TOOLS: Use long-handled grill utensils in good condition; avoid loose, flowing clothing; and wear flame-retardant mitts to adjust vents to help prevent burns.
  • SAFE COOKING: Keep the fire under control. Manage flareups by adjusting grill height, using grill controls, or spreading out the coal bed. Keep baking soda within reach to control grease fires. Watch for blowing embers and have a fire extinguisher, a garden hose, or a bucket of sand handy to extinguish spark-triggered fires. Never attempt to move a hot grill.

“Home fires can be devastating, both financially and emotionally, because smoke and water damage often amplify the destruction to both the structure and its contents,” says McKendalll “While our SERVPRO-trained professionals are here to help you recover "Like it never even happened," if you do experience a structure fire, we believe that prevention is better than a cure. Fires and burn injuries caused by grills are not strictly a summer phenomenon. Nearly half of home grillers use their grill year-round, so it’s important to keep these safety guidelines in mind all year long.”

About June’s Featured “ SERVPRO Pro”

Donny McKendall, President
SERVPRO of Worcester & SERVPRO of Shrewsbury/Westborough

Drawing on generations of restoration knowledge and a commitment to excellence Donny has led the SERVPRO of Worcester team to new heights in capacity and capabilities.

A once young, rudimentary restoration service has developed into one of Central Massachusetts most reliable and capable full-service restoration companies.

Holding himself to the same high standards he sets for his team, Donny holds the following IICRC certifications: Applied Microbial Remediation Technician, Applied Structural Drying Technician, Commercial Drying Specialist, Fire and Smoke Restoration Technician, and Water Damage Restoration Technician.

About SERVPRO®  of Shrewsbury/Westborough

The highly trained and certified professionals of SERVPRO of Shrewsbury/Westborough are experienced in cleaning and restoring a fire, mold or water-damaged building and its contents, including wall, ceiling and floor surfaces; furniture; fabric; fixtures and more. They also offer cleaning and restoration of special items, such as: HVAC duct systems; building exteriors; electronic equipment, including computers; and documents that have sustained water damage.

Additionally, SERVPRO® Shrewsbury/Westborough is highly trained and experienced in biochemical spill remediation and decontamination. Adhering to proprietary SERVPRO protocols and recognized industry standards (CDC, RIA, IICRC) and using EPA approved cleaning products you can trust the professionals at SERVPRO® to deliver the highest standard of clean.


Founded in 1967, the SERVPRO Franchise System is a national leader and provider of fire and water cleanup and restoration services and mold mitigation and remediation. SERVPRO's professional services network of more than 1,800 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar large-loss situations. Providing coverage in the United States and Canada, the SERVPRO System has established relationships with major insurance companies and commercial clients, as well as individual homeowners. 

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 
(508) 393-7898

Thunder, Lightning & Severe Weather - Be Prepared Before, During & After The Storm.

7/13/2021 (Permalink)

Storm Damage Icon and words on black and green background Have Storm or Flood Damage? Call Us Today (508) 393-7898

Thunderstorms can be quite destructive, producing lightning, hail, high wind, flash floods or even tornadoes.

What do we know about thunderstorms? A thunderstorm is classified as a severe if it contains large (at least one inch) hail and/or winds of at least 58 MPH. If you can hear thunder, you are close enough to be affected by lightning-every thunderstorm produces lightning. Lightning can strike up to 10 miles ahead of or following a storm. Thunderstorms can occur by themselves, in clusters, or in lines. The typical thunderstorm is 15 miles in diameter and produces heavy rain for 30 minutes to an hour. The heavy rain associated with thunderstorms can cause flash floods. Their high winds can blow down trees, damage homes and knock out utility poles and wires causing wide spread power outages.

Why Prepare? Thunderstorms occur in most places, year-round and at any hour. That being said, Thunderstorms are VERY common in the spring and summer months throughout New England. sites, 10-30 days of thunderstorms each year. These storms can be extremely destructive and dangerous. This is why it is best to be prepared.

We’ve broken down the following preparedness tips into before, during and after thunderstorms.

Preparing BEFORE Thunderstorms

  • Be informed. Learn about your local community’s emergency warning system for severe thunderstorms
  • Discuss thunderstorm safety and lightning safety with the members of your household
  • Create an emergency plan so that you and your family know what to do, where to go and what you will need to protect yourselves from the effects of a thunderstorm.
  • Protect your animals by ensuring that any outside buildings that house them are protected in the same way as your home
  • Put together an emergency preparedness kit
  • If you have a basement or lower level of your property prone to flooding, buy and install sump pumps with back-up power.
  • If you already have a sump pump, check regularly to make sure it is functioning properly.
  • Clear clogged rain gutters to allow water to flow away from your home
  • Cut down or trim trees that may be in danger of falling on your home.
  • Review your insurance policies to see if you have adequate coverage. If you’re not sure you have enough coverage, talk to your agent or company.

Staying Safe DURING Thunderstorms & Severe Weather

  • Pay attention to alerts & warnings.
  • Watch for signs of a storm, like darkening skies, lightning flashes or increasing wind.
  • If you can hear thunder, you are close enough to be in danger from lightning. If thunder roars, go indoors!
  • Avoid using electronic devices connected to an electrical outlet.
  • Avoid running water- Do not take a bath, shower or use plumbing.
  • Postpone outdoor activities if thunderstorms are likely to occur.
  • If you are outside and cannot reach a safe building, avoid high ground; water; tall, isolated trees; and metal objects. Picnic shelters, dugouts and sheds are NOT safe.
  • Do not drive through flooded roadways. Just six inches of fast-moving water can knock you down, and one foot of moving water can sweep your vehicle away. Turn Around. Don’t Drown! 

What To Do AFTER the Storm

  • Monitor media for updated emergency information and public safety announcements.
  • Stay away from downed power lines and report them immediately.
  • Keep close watch on your animals. Keep them under your direct control.
  • Check your home for damage:
    • If you believe there is a gas leak, go outdoors immediately, and do not turn electrical switches or appliances on or off.
    • If your home or property is damaged, take photos or videos to document your damage, and contact your insurance company.
    • If your power is out, report power outage to utility  company.
  • Remember “Turn Around, Don’t Drown!” Don’t drive through flooded roads

Who should you call if your property is affected by storms and flooding? SERVPRO Storm Damage Cleanup and Restoration

SERVPRO® of Shrewsbury / Westborough has experience restoring homes affected by storms and flooding. We can respond immediately with highly trained technicians who employ specialized equipment and techniques to restore your home or business back to pre-storm condition.

Have Storm or Flood Damage? Call Us Today (508) 393-7898


Realtors Know, Clean Homes Sell Faster!

7/13/2021 (Permalink)

Client review on working with SERVPRO for home cleaning We help get your listing into top show condition. Call us today. (508) 393-7898

It’s a fact: a clean, fresh smelling home sells faster.

First impressions are important. Most buyers want their new home to be fresh and inviting. They are looking for a clean slate, where they can picture building memories of their own.

Now, picture walking into a new listing and noticing dirt, mold, odors or neglect. It’s enough to send many potential buyers running for the door.

Experienced realtors encourage clients to keep their homes in top condition for very important reasons:

  • Increased market value
  • Reduced list to sale conversion times
  • Enhanced reputation for quality listings and quick sales

Unfortunately, not all homes are maintained the same way. Nearly all realtors have been faced with a difficult listing. This is where professional cleaning can help breathe new life into a less than ideal listing.

The Team at SERVPRO® of Shrewsbury/Westborough are professionally trained, certified and experienced in residential cleaning.

SERVPRO of Shrewsbury/ Westborough has the expertise to provide a deeper clean than your basic house cleaning service. Our residential cleaning services will ease the burden of preparing your home sale and will help to create a safe, clean and comfortable living environment for your potential buyers.

You know SERVPRO as a leader in Fire and Water Cleanup and Restoration, but our professional residential cleaning services can make a dirt & neglect "Like it never even happened."

SERVPRO Residential Cleaning Services Include:­­

  • Carpet, Upholstery, Drapery and Blind Cleaning
  • Ceiling, Wall and Hard Floor Cleaning
  • Deodorization
  • Duct & HVAC Cleaning
  • Mold Mitigation & Remediation

The professionals at SERVPRO® of Shrewsbury/Westborough can help get your listing into show condition and ready to sell…fast. Call Us Today (508) 393-7898

When it Comes to Water Damage, No Job is Too Big or Too Small.

7/12/2021 (Permalink)

SERVPRO Water Damage Icon Need Emergency Service? Call Us 24/7 – (508) 393-7898

From Leaks to Floods, SERVPRO® is Here to Help.

When Damage affects your home or business, you want it to be restored as soon as possible. The first 24 hours following a water incident are the most important in preventing secondary or permanent damage. Within four hours of loss notification a SERVPRO® professional will be on site to help ensure a water damage is handled by completing the following steps.


We will inspect affected areas to determine the extent of water damage and will review the inspection with you to answer any questions before beginning any work.

Emergency Services

We will take steps to help protect your home or business, as well as personal belongings and other contents, from further damage by extracting the excess water and prepare the area for drying. They will explain the needed emergency services to you step-by-step.


To help ensure your home or business and belongings are dried to appropriate industry standards, a SERVPRO professional will monitor the drying process. The updates will be consistently communicated to you.

Restoration Services

We will repair structural materials, reinstall carpets and clean affected areas of  your property and belongings.  A final walk-through of the jobsite will be conducted with you to help ensure the property was returned to preloss condition

About SERVPRO of  Shrewsbury/Westborough

SERVPRO of Shrewsbury/Westborough specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet Our Crew:

Property Managers Know to Call SERVPRO When They Need To Get Back To Work Quickly.

7/12/2021 (Permalink)

SERVPRO 24/7 Neon sign on black background At SERVPRO our Goal is to help make it …"Like it never even happened."® Call Today – (508) 393-7898

The professionals of SERVPRO of Shrewsbury/ Westborough understand there’s no such thing as a small emergency when it can negatively impact occupant safety, revenue loss and business continuity. You and the those who depend on you will appreciate the rapid response, expertise and training that enables your team of SERVPRO® professionals to help get your facility back into operation quickly.

AT SERVPROour priority is returning damaged property and items to their preloss condition.
Whether natural or man-made, a disaster at one of your client’s facilities needs to be handled by professionals who understand the importance of your tenants’ safety. At SERVPRO our teams are trained in helping manage both commercial and multi-family properties during the recovery process while maintaining the security and safety of the facility and tenants. Our professionals work hard and fast to minimize the interruptions for your tenants’ daily operations.

Our experience with property management companies has given us the ability to provide a variety of detailed services for the following types of facilities:

  • Multi-Level Commercial Buildings
  • Multi-Tenant Facilities
  • Shopping Malls
  • Apartment Complexes
  • Hotels
  • Industrial Facilities

Have Questions? Call Today – (508) 393-7898

At SERVPRO our Goal is to help make it …"Like it never even happened."®

Property Management Professionals , “Are You Ready for Whatever Could Happen?”

6/1/2021 (Permalink)

AT SERVPRO® our priority is returning damaged property and items to their preloss condition. Whether natural or man-made, a disaster at one of your client’s facilities needs to be handled by professionals who understand the importance of your tenants’ safety. At SERVPRO® our teams are trained in helping manage both commercial and multi-family properties during the recovery process while maintaining the security and safety of the facility and tenants. Our professionals work hard and fast to minimize the interruptions for your tenants’ daily operations.

Our experience with property management companies has given us the ability to provide a variety of detailed services for the following types of facilities:

  • Multi-Level Commercial Buildings
  • Multi-Tenant Facilities
  • Shopping Malls
  • Apartment Complexes
  • Hotels
  • Industrial Facilities

When Damage Strikes, You Can Be Ruined or You Can Be Ready.

Many businesses have an emergency contingency plan in place, but few have a detailed understanding of how to get back into their buildings following a disaster. By developing a SERVPRO Emergency READY Profile  you minimize business interruption to your tenants’ daily operations by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

To access all of the SERVPRO® capabilities, services and additional benefits, visit or call (508) 393-7898 to get started today.