SERVPRO of Shrewsbury / Westborough Employee Photos

Full SERVPRO office staff and production crew. Smiling employees standing in front of SERVPRO trucks.

SERVPRO® of Shrewsbury/ Westborough

Our highly trained and experienced team is ready for all of your restoration needs.

We are an IICRC Certified firm and a NADCA member in good standing.


SERVPRO of Shrewsbury/ Westborough specialize in fire, water, mold cleanup and restoration. SERVPRO of Shrewsbury/ Marlborough is helping to make it "Like it never even happened."

Smiling man in suit & tie

Donny McKendall, Owner SERVPRO of Worcester

Drawing on generations of restoration knowledge and a commitment to excellence Donny has led the SERVPRO of Shrewsbury/ Westborough team to new heights in capacity and capabilities.

A once young, rudimentary restoration service has developed into one of Central Massachusetts most reliable and capable full-service restoration companies.

Holding himself to the same high standards he sets for his team, Donny holds the following IIRC certifications: Applied Microbial Remediation Technician, Applied Structural Drying Technician, Commercial Drying Specialist, Fire and Smoke Restoration Technician, and Water Damage Restoration Technician.

Donny and his entire team take great pride in this community, along with the people and businesses in it. When you are in your time of need, you can trust SERVPRO of Shrewsbury/ Westborough is Here to Help.

SERVPRO of Shrewsbury Business Development Team, one women, four men standing in front of SERVPRO truck smiling

Business Development Team

Independently owned and operated, SERVPRO of Shrewsbury/ Westborough is dedicated to our community and actively involved in the local chambers of commerce.

Our Business Development team consists of highly trained, customer service driven professionals. 

Smiling man with beard, standing in front of SERVPRO equipment

Sean O’Neill, Manger of Business Development

Sean is ourManager Business Development here at SERVPRO of Shrewsbury/ Westborough. Sean is a business professional with over ten years experience and has earned a 4-year Business degree from the University of Massachusetts-Dartmouth. Our footprint is expanding with his efforts to develop programs with business and community leaders. He has lived in the Central Mass community his entire life.  Sean relishes the outdoors; enjoys fishing, hunting, camping and most importantly time with his family. 

Smiling man with beard in SERVPRO shirt

Chuck Sargent, Business Development Representative | Senior Project Estimator

Chuck is our dedicated Business Development Representative | Senior Project Estimator at SERVPRO of Shrewsbury/ Westborough.

He is passionate about his work and holds multiple IICRC certifications including: Applied Microbial Remediation, Water Damage Restoration, and Odor Control.

Chuck is the proud father of a teenage daughter and an active member is our local chambers of commerce.

In his free time Chuck enjoys spending time with his family, the outdoors, playing golf, trips to the beach and watching sports on TV.

Smiling woman, in red print dress in front of green machines

Angelique Harvey, Marketing

Angelique brings years of marketing management experience, design training and dedication to her marketing role at SERVPRO of Shrewsbury.

Be it branding, communications, social media, event planning or marketing support she is eager to push up her sleeves and get to work.

Angelique is a loving mother to two very active boys and a proud member of our local chambers of commerce. In her free time (what little there is) she enjoys reading, art and trying to keep up her busy family.

Smiling Woman dressed in black standing in front of green wall

Nicole Castonguay, Customer Care Specialist

Chances are, if you've called our office, you’ve spoken to our Customer Care Specialist, Nicole Castonguay. This is a title she takes to heart, treating our customers with professional care and understanding during trying times.



Whatever the emergency, Nicole stands ready to walk you through our process with a calm and reassuring manner. A dedicated SERVPRO team member, Nicole is here to help®.

Smiling Production staff in SERVPRO uniforms, in front of company trucks

Production Staff

We’re ready 24/7- no damage is too small or too big. Our IICRC trained technicians can assist with fire, water, and mold cleanup and restoration.

Smiling man, in SERVPRO hat, standing in front of green equipment

Wally Gagne, Operations Manager

With over 6 years of restoration experience, Wally is an experienced and conscientious Operations Manager. He over sees the entire Mitigation & Reconstruction Department, daily operations and large losses. His primary focus is our client’s satisfaction.

He is IICRC certified in Applied Microbial Remediation, Commercial Drying, Fire & Smoke Restoration, Upholstery & Fabric, and Water Damage Restoration. He is also a certified 24-Hour Asbestos Site Inspector, Lead-Safe Renovator Supervisor and a NADCA Trained Air Systems Cleaning Specialist

In his free time, Wally enjoys his family, friends, and gaming. 

Smiling man with beard in SERVPRO shirt

Jason Bourgeois, Crew Chief

Jason is a valued Crew Chief at SERVPRO® of Shrewsbury/ Westborough, known for his strong worth ethic and attention to detail. He has completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service.

Smiling man in SERVPRO uniform standing in front of green equipment

Ryan Donald, Crew Chief

Ryan has been with SERVPRO of Shrewsbury/ Westborough since 2016. He is a respected Crew Chief and has completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service

He is an IICRC certified Applied Microbial Remediation Technician and Water Damage Restoration Technician

 Ryan’s interests include paintball, gaming and cars.

Smiling man with beard in SERVPRO Uniform

Kevin Chambers, Crew Chief

Kevin Chambers is a Crew Chief at SERVPRO of Shrewsbury/ Westborough. Having completed our rigorous SERVPRO Employee Certification Training Program, he is trained in advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. He has been with SERVPRO of Shrewsbury/ Westborough since May 2019 and is known for his strong work ethic and attention to detail.

He is an IICRC certified Water Damage Restoration Technician.

In his free time, he enjoys spending time outdoors with his wife and pets.

Smiling man with beard in SERVPRO hat & uniform. Standing in front of green equipment

Javier Rodriguez, Crew Chief

An experienced Crew Chief, Javier has worked for SERVPRO of Shrewsbury/ Westborough for over 6 years.  He does a great job of restorations and cleanups. He is a devoted husband and father and in his free time he loves to go fishing

Smiling woman in SERVPRO uniform standing in front of green equipment

Alisha Silvester, Crew Chief

Alisha Silvester is one of our dedicated Crew Chiefs and has completed our rigorous SERVPRO Employee Certification Training Program. This training also emphasizes listening skills, customer service, and exceeding our customers’ expectations. She joined SERVPRO® of Shrewsbury/ Westborough in July 2019 and continues to be highly valued employee and customer favorite.

She is an IICRC certified Water Damage Restoration Technician.

In her free time, Alisha enjoys  spending time with her three children, boyfriend and family.