SERVPRO of Shrewsbury / Westborough Employee Photos

Full SERVPRO office staff and production crew. Smiling employees standing in front of SERVPRO trucks.

SERVPRO® of Shrewsbury/ Westborough

Our highly trained and experienced team is ready for all of your restoration needs.

We are an IICRC Certified firm.

SERVPRO of Shrewsbury/ Westborough specialize in fire, water, mold cleanup and restoration. SERVPRO of Shrewsbury/ Marlborough is helping to make it "Like it never even happened."

Smiling man , dark hair, blue shirt standing in front of green equipment

Donny McKendall, Owner SERVPRO of Worcester

Drawing on generations of restoration knowledge and a commitment to excellence Donny has led the SERVPRO of Shrewsbury/ Westborough team to new heights in capacity and capabilities.

A once young, rudimentary restoration service has developed into one of Central Massachusetts most reliable and capable full-service restoration companies.

Holding himself to the same high standards he sets for his team, Donny holds the following IIRC certifications: Applied Microbial Remediation Technician, Applied Structural Drying Technician, Commercial Drying Specialist, Fire and Smoke Restoration Technician, and Water Damage Restoration Technician.

Donny and his entire team take great pride in this community, along with the people and businesses in it. When you are in your time of need, you can trust SERVPRO of Shrewsbury/ Westborough is Here to Help.

Smiling woman, long dark hair in front of air drying equipment

Kelly Maiocco, Accounting Manager

Our Accounting Manager, Kelly Maiocco, is known for her exceptional interpersonal and verbal communication skills. She works closely with the project administration team to help collect deposits, invoice clients and collect payments.

An accomplished accounting professional, Kelly was the first female Financial Controller at her previous company. She is well versed in payroll taxes, AIA style invoicing and a certified Notary Public.

Kelly holds a Bachelor’s degree in History from UMASS Amherst.

A dedicated & loving mom, Kelly enjoys spending time with family friends. Her hobbies include woodworking, snowboarding, camping and yoga.

SERVPRO of Shrewsbury Business Development Team, one woman and three men standing in front of SERVPRO truck smiling

Business Development Team

Independently owned and operated, SERVPRO of Shrewsbury/ Westborough is dedicated to our community and actively involved in the local chambers of commerce.

Our Business Development team consists of highly trained, customer service driven professionals. 

Smiling man with beard in SERVPRO shirt

Chuck Sargent, Business Development Representative | Senior Project Estimator

Chuck is our dedicated Business Development Representative | Senior Project Estimator at SERVPRO of Shrewsbury/ Westborough.

He is passionate about his work and holds multiple IICRC certifications including: Applied Microbial Remediation, Water Damage Restoration, and Odor Control.

Chuck is the proud father of a teenage daughter and an active member is our local chambers of commerce.

In his free time Chuck enjoys spending time with his family, the outdoors, playing golf, trips to the beach and watching sports on TV.

Smiling woman, in black dress in front of green machines

Angelique Harvey, Marketing

Angelique brings years of marketing management experience, design training and dedication to her marketing role at SERVPRO of Shrewsbury.

Be it branding, communications, social media, event planning or marketing support she is eager to push up her sleeves and get to work.

Angelique is a loving mother to two very active boys and a proud member of our local chambers of commerce. In her free time (what little there is) she enjoys reading, art and trying to keep up her busy family.

Smiling Production staff in SERVPRO uniforms, in front of company trucks

Production Staff

We’re ready 24/7- no damage is too small or too big. Our IICRC trained technicians can assist with fire, water, and mold cleanup and restoration.

Smiling man, in SERVPRO hat, standing in front of green equipment

Wally Gagne, Operations Manager

With over 8 years of restoration experience, Wally is an experienced and conscientious Operations Manager. He over sees the entire Mitigation & Reconstruction Department, daily operations and large losses. He and his team are always focused on quality work and our client’s satisfaction.

Wally is IICRC certified in Applied Microbial Remediation, Commercial Drying, Fire & Smoke Restoration, Upholstery & Fabric, and Water Damage Restoration.

He is also a certified 24-Hour Asbestos Site Inspector, Lead-Safe Renovator Supervisor, trained in COVID-19 & Pandemic Preparedness and has attended a Construction Supervisor License Preparation Course.

In his free time, Wally enjoys spending time with his his family, pets and friends. His hobbies include gaming and golf.

Smiling woman with long dark hair

Katie Perl, Manager of Project Administration

With an impressive amount of industry experience already to her credit, Katie joined our team as a Project Coordinator. Known for remaining calm in stressful situations, a commitment to customer service and a strong attention to detail she advanced to Manager of Project Administration.

As our Manager of Project Administration, Katie’s job responsibilities include overseeing the administration and coordination of both mitigation and reconstruction projects and the management of our project coordinators. She also a IICRC certified Water Damage Restoration Technician.

Outside of work Katie enjoys spending time with her daughter, reading, listening to music and all things creative.

Smiling woman with long blond hair.

Fae Risio, Project Coordinator

Fae joined our team in May of 2021 and is our Project Coordinator. Her job responsibilities include keeping our clients up-to-date on the status of their projects, coordinating projects during the mitigation process, and making sure they’re happy with the service we provide.

Fae is always willing to lend a helping hand in the office and prides herself on being a compassionate liaison during stressful situations for our customers.

Fae graduated from Nichols College in 2013 with a bachelor’s degree in English, where she was the president of their literary magazine. In her spare time Fae enjoys baking, watching crime documentaries, spending summer weekends in Frye Island, Maine, and visiting with family and friends.

Smiling man in SERVPRO Uniform

Kevin Chambers, Project Manager

Known for his strong work ethic and attention to detail, Kevin began his career with SERVPRO of Shrewsbury/Westborough in May 2019 as a Restoration Supervisor. Through dedication and a strong focus customer service he has advanced to Project Manager.

As Project Manager, Kevin is responsible for managing mitigation projects, from start to finish. His top priority is the flawless restoration of a client’s home or business. 

Kevin is trained in advanced cleaning and restoration techniques and is an IICRC certified Water Damage Restoration Technician.

In his free time, he enjoys spending time outdoors with his wife, pets and first son.

Smiling man with shaved head and long beard in SERVPRO shirt

Troy Carbone, Warehouse Manager

As Warehouse Manager, Troy is responsible for all SERVPRO Warehouse related activities including the inventory and management of vehicles, equipment, product and supplies. Troy also oversees Safety & Risk Compliance in accordance with SERVPRO® and OSHA safety policies and manages facility maintenance.

A highly seasoned and respected professional, Troy brings 24 years of Warehouse Operations Management, Transportation Management and USDOT/OSHA Compliance Management experience to his position at SERVPRO®.  With a focus and dedication to safety, Troy has 15 years of Safety Training and is an OSHA Certified Material Handling Equipment Instructor.

Troy is a dedicated family man who enjoys spending time with loved ones, camping, music, classic cars and motorcycles.

Man in SERVPRO hat & uniform. Standing in front of green equipment

Javier Rodriguez, Restoration Supervisor

An experienced Restoration Supervisor, Javier has worked for SERVPRO of Shrewsbury/ Westborough for over 6 years.  He does a great job of restorations and cleanups. He is a devoted husband and father and in his free time he loves to go fishing

Man with dark hair and beard, wearing SERVPRO fleece

Julius Rivera, Restoration Supervisor

Julius began working with SERVPRO of Shrewsbury/Westborough in 2019. A respected team member, he is known for doing an exceptional job of cleanups and restorations.

Julius has completed our rigorous SERVPRO Employee Certification Training Program, and is well versed in advanced cleaning and restoration techniques, the use of our state-of-the-art equipment and exceeding our customers’ expectations. He also a IICRC certified Water Damage Restoration Technician.

In his free time, Julius enjoys spending quality with family and PC gaming.

Smiling woman in SERVPRO uniform standing in front of green equipment

Alisha Silvester, Restoration Supervisor

Alisha Silvester is one of our dedicatedRestoration Supervisors and has completed our rigorous SERVPRO Employee Certification Training Program. This training also emphasizes listening skills, customer service, and exceeding our customers’ expectations. She joined SERVPRO® of Shrewsbury/ Westborough in July 2019 and continues to be highly valued employee and customer favorite.

She is an IICRC certified Water Damage Restoration Technician.

In her free time, Alisha enjoys  spending time with her three children, boyfriend and family.