What our Customers say...

Testimonials

Thank you for working with our Insurance Company during the floods a few weeks ago.  We had no idea what to do or what to expect.  Everyone we dealt with at SERVPRO was phenomenal!  Thank you for making a difficult time easier!

We were delighted with the great job SERVPRO did on our home during the flood we had in October. The crew immediately began removing baseboards and checking out all of our floor molding with their gages to see where water may have gone to prevent any mold problems. We were very impressed to see how knowledgeable they were and how efficiently they worked. My house looked better than before the flood, they certainly exceeded our expectations. After finishing the work, they cleaned our home and I have never had anyone clean as well as their team cleaned. They went above and beyond!! Everyone involved did a remarkable job. I will highly recommend this company to anyone!

All the team members we dealt with were very approachable and qualified. This is my 2nd time working with SERVPRO and it was just as good this time as it was the first time.  We have had a couple of issues with our pipes in our Medical Office.  SERVPRO responded quickly and was able to save our equipment by extracting the water before it reached that room.  Thank you so much for all of your help!

Please accept my apologies for not writing you sooner. What a mess your crew walked into and what a transformation we now have. You were well organized, resourceful and professional in all aspects of our cleanup and restoration and we are thrilled. Our employees had minimal disruption to their work days. I hope we are never again in need of your services. Nonetheless I would not hesitate for a second to recommend SERVPRO for all disaster and restoration needs.

We would like to take this opportunity to thank the SERVPRO of Shrewsbury/Westborough team for their non-stop commitment to getting our home back to normal as quickly as possible. It was so scary when we discovered that there was mold in our son’s room. Thank you for always being accessible and making it seem as if we were the only people you were working for. The Office staff was so caring and the crews were fantastic!

I recently used your company for water and mold removal from my residence. The supervisor was quick in responding to calls and had the crews on the job when promised. The work performed was done quickly and there was no mess left over for me or my wife to clean up.

I just wanted to let you know how wonderful our experience was with all of your employees, especially Chris. Having your kitchen catch on fire is the most horrible thing that has happened to us. SERVPRO has helped to make it bearable.

Thank you for being here for us and showing us kindness and patience.

I want to thank you for being attentive to our needs. I appreciate all the efforts of your employees. They are doing a great job! Also, I want to mention the promptness in attending to my calls. I would like to congratulate your company for having well trained people, especially Denice. She is conscientious and returns calls immediately. This attentive attitude should be continually practiced since people like us who had a fire in our home and feel deserted and disheartened by everything that has gone on.

I am pleased to tell you that your work went beyond my expectations. The job was very well done. It was a clean-up following a small kitchen fire.  The SERVPRO personnel were always on time and did the job with resolve. Everyone arrived at the job when they said they would…. management as well as workers. SERVPRO provides a service to people in their gloomiest of hours. Their professionalism and customer service was a real lift to my morale during this stressful time.

Our home had a flooding problem a few weeks ago while I was working at the hospital.
I wanted to tell you that Miguel, and Javier were amazing. The work they have done here was incredible and that all the guys that worked with Miguel and Javier were courteous, polite and so helpful. They should all get a medal.They never stopped working!  I never knew about this Company until our insurance agent recommended them after the flood. I will highly recommend your company in the future. 

Last week a pipe burst in our office building.  SERVPRO came out immediately got to work.  There was over an inch of water in the building and they extracted all of it in a matter of hours.  The manager Wally explained the whole process to us and made sure every question we had was answered.  We thought we would be out of commission for weeks but we were operating again in a matter of days.  My manager was so impressed with how quickly they worked to get us back in business.  All of us here in the office would highly recommend SERVPRO! 

 I had a water damage in my home last month. I called SERVPRO and right away they made me feel better as they are very aware of the stress these events cause. They were so patient with my questions and comforting when I wondered if things whatever return back to normal. They had to dispose of lots of stuff from the basement that was destroyed from the water and it was very hard for me. Miguel and Franky were so sweet and they were also very professional. I can say without hesitation that I recommend the SERVPRO team for life's unexpected experiences.

 Ralph and I wanted to let you know how much we appreciate the accommodating and professional assistance from SERVPRO and mold was discovered in our home when we were trying to sell it. Your crew came in and remove the mold and made sure it was properly contained. Each step of the way we were informed of what was going on and Wally always had time for questions. It is so refreshing to see that there are still service companies that take the word 'service' seriously. We highly recommend SERVPRO anytime! 

I just wanted to send you a note that I am very pleased with your services and immediate response time. Denice was in charge and she was amazing! The water damage in our home was cleaned up in time for our daughter's 7th birthday party!! Please add me to your list of  references as I would be happy to give you a good reference. Thank you again for all your help! 

Our neighbors recommend that we use SERVPRO after finding a water leak in our finished basement. They showed up immediately to begin the drying process. The damaged area in our basement was back to normal within a couple of days. Everyone we spoke and worked with was polite, professional and on the ball. We would definitely use SERVPRO's services again.